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If you are not entirely satisfied with your purchase, we’re here to help.
100% Satisfaction Guarantee
Capital Botanicals guarantees that you will be 100% satisfied with our products, or we will offer you a 30-day full refund guarantee. If you are unhappy with your purchase for any reason, we offer your choice of a refund or exchange within thirty (30) days of purchase. Refunds, returns, and cancellations will be handled through email or via our contact form if necessary. All refunds/exchanges are subject to review, provided at the discretion of The Capital Botanicals.
Returns, Refunds, & Exchanges
For all purchases, we require that the customer contact us within thirty (30) days of receipt of the product in order to qualify for a refund or exchange. Capital Botanicals does not assume responsibility for return shipping costs on any merchandise.
All return requests must be accompanied by the original product in unopened and untampered condition in order for the customer to qualify for a refund or exchange.
NOTICE: All Capital Botanicals kratom products are packaged in heat-sealed bags. This seal cannot be broken for a product to qualify for a refund or exchange. The Capital Botanicals does not offer refunds on opened products. All refunds/exchanges are subject to review, provided at the discretion of The Capital Botanicals. The Capital Botanicals reserves the right to deny an exchange upon inspection of any returned merchandise.